If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The team behind TiffanyLuck is made up of real people who are authorised to look into your account, review transactions, adjust settings, and escalate anything that sits outside their immediate remit. You are not writing into a void.

You can reach us through the contact channels listed on this page. When you do, the more context you give us upfront, the more likely we are to resolve your issue in a single exchange rather than going back and forth.

What to include when you write to us

To help us get straight to the point, please include your registered username or the email address tied to your account, a clear description of what happened, and — where relevant — the date and approximate time of the event you are querying. If your question relates to a specific game round or transaction, the round ID or transaction reference is genuinely useful; you can usually find both in your account history. You do not need to write at length. A short, factual message with those details gives us everything we need to start looking into it properly.

Once your message reaches us, it is logged and assigned to a member of the support team. They will review your account history and any relevant records before responding. If the matter requires input from a specialist — a payment team, for example, or a technical team — your query is passed on internally, and you will hear back through the same channel you used to contact us.

Responsible gambling and account restrictions

If you are writing to us about a deposit limit, a cooling-off period, or self-exclusion, we treat those requests differently from standard queries. They are not subject to any waiting period or secondary review process on your end — you do not need to justify the request or go through additional steps. Once we receive a clear instruction from you, we act on it. If you are requesting self-exclusion in particular, please state that explicitly in your message so it is flagged and handled with the appropriate priority.

We also want to be straightforward about security. We will never ask you for your password, your full payment card number, or your PIN — not by email, not through any chat channel, and not under any circumstances. If you ever receive a message that appears to come from us and asks for any of those details, do not respond to it and contact us immediately to report it.

If you have raised an issue with us and feel the response has not resolved your complaint, you have the right to escalate it. A formal complaint follows a separate process from a routine query, and if we are unable to reach a resolution between us, you can refer the matter to the relevant external body. We will provide guidance on that process if it becomes necessary.

Whatever you are writing to us about, we will deal with it straightforwardly. Use the contact details on this page to get started.